Refund and cancellation policy
Proposed policy — pending business confirmation of final fee schedules
Scope
Pathpoint Income Planning Co., Ltd. provides paid financial planning consultations and related planning services for variable-income households. This policy applies to fees paid for those services booked through info@toolkit-pathpoint.click or confirmed in writing.
Business contact: info@toolkit-pathpoint.click | +66-53-319-584
Tax ID: 0105949344363
Cancellations and rescheduling
- More than 48 hours before a scheduled session: reschedule or cancel without charge.
- Within 48 hours: we may retain up to 50% of the session fee to cover reserved time (proposed).
- No-show: full session fee may be charged (proposed).
Refund eligibility
- If we cancel a session, you receive a full refund or credit toward a new date—your choice.
- If you cancel with adequate notice, prepaid fees are refunded within fourteen business days to the original payment method where possible.
- Partial refunds may apply when work has already started and deliverables were partially completed; the portion earned remains non-refundable.
Non-refundable items
Custom research or third-party report fees already incurred on your behalf are non-refundable once ordered.
How to request a refund
Email info@toolkit-pathpoint.click with your name, session date, and payment reference. We confirm receipt within three business days and process approved refunds within fourteen business days (proposed).
Deposits
If a deposit is required to hold a multi-session engagement, unused deposit balances after completed work are refunded. Deposits are applied to the final invoice unless otherwise agreed in writing.
Disputes
We aim to resolve concerns directly. If unresolved, consumers may pursue remedies available under Thai consumer protection law.